As of yesterday, Internet messaging crossed over into a new phase, a phase in which bots will be as much a part of the conversation as real people. As Facebook says in its blog, “bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and live automated messages all by interacting directly with the people who want to get them.”
But what is a bot?
Bots are not really new and have been around the internet for many years. If many years ago someone kicked you out of a chatroom for being abusive, or if you got followed by a 100 Apple related Twitter handles because you were tweeting extensively on the company, it was all the handiwork of bots. All bots are programmed to act or react in a certain way.
What Is A Facebook Messenger Bot?
Messenger Bots are created using the new Messenger API that allows a bot to send and receive messages. The Messenger Bots are essentially chat bots that you can talk to from the Messenger app. The conversations will of course be different than those you have with your Facebook friends. These bots are meant to help you get information for example you can ask the CNN bot to tell you give you the current headline news and it will fetch them for you.
What Can Messenger Bots Do?
Messenger bots can help you make reservations at a restaurant, buy something online, or provide customer support. This means some support services can be made available 24/7 through a Messenger Bot. It is essentially a new, automated way for companies and users to interact with each other.
Messenger bots do what they’re built to do, for example, the CNN bot can get you the latest headlines but it can’t order you a pizza. If you want to do that you’ll have to find a pizzeria that’s developed a bot.
Are Messenger Bots Safe?
Yes. Messenger bots are approved by Facebook before being made available inside the Messenger app so you can rest assured that they aren’t trying to steal your identity (or anything else). What’s more is a bot is tied to a Facebook page and a Facebook app making it all the more inconvenient to use for fraudulent activity.
How are Facebook bots different?
They are not different, but they are certainly more intelligent. Also, these will not just be Facebook’s as Bots for Messenger have been opened out for “anyone who’s trying to reach people on mobile – no matter how big or small your company or idea is, or what problem you’re trying to solve”